Mercedes-Benz Bridgeway Motors with its customer care approach has focus on differentiated customer experience.
A solid relationship will not have trouble, creating anything of value. A good rapport between the customer and the service advisor can be achieved through proper communication and skilled handling. A good service advisor is always updated and communicates in such a manner that the customer feels that he is interacting with a person who genuinely cares to fulfil his needs. A positive approach and a pleasing tone with a pinch of smile and “I understand” attitude can take a long way in the long run.
Why should Mr. Hashik (a proud owner of Mercedes-Benz GLC) and Mr. Sarath Raveendran (a certified customer service consultant) always meet in a garage or in a showroom and why not in a cafeteria over a coffee, to be more satiating to both???? Maybe a friendly reminder beforehand or enquiring about Mr. Hashik’s opinion and his experience of his drive in his dream car, trigger his feeling of satisfaction and trust to upgrade to a much esteemed next model car, promise for a better experience etc.
Mercedes-Benz considers their customer advisory team; to work worthy and have empathy with their customer interactions, leading to personalised and elevated customer experience, value and prioritise their needs with quicker processing and minimal waiting time. The Customer Service team's positive attitude and values are manifested in good behaviour with a friendly approach, providing a memorable journey to relish.
Thanks to Maya Anglou as the saying goes…...
People will forget what you said,
People will forget what you did,
But people will never forget how you made them feel!